At Florence & Harper we know how important it is to have a great shopping experience online and we absolutely stand by the quality of our goods. If for any reason you are unhappy with your purchase (Even if it just doesn’t look how you thought it would) just return your item using the original boxing and packaging, and we offer a FULL REFUND for goods in original condition if you contact us for returns within 10 days of receival of  your goods.

We always try to make sure we have all items in stock and if not they are marked appropriately, however if an item is ordered and is out of stock we will refund immediately.


Our Shipping prices are based on Australia Post prices and are always as accurate as possible to reduce the cost for our customers.

If you have any questions at all regarding shipping or refunds please send us an email via our ‘contact us’ page and we will have an answer for you as soon as we can.

If you have any questions regarding International shipping please send us an email and we will make the necessary arrangements to get our items to you anywhere in the world.